Frequently Asked Questions

Everything you need to know about your beauty journey with us.

Are your products cruelty-free and vegan?

We prioritize ethical beauty. Most of our brands are cruelty-free, and we have a dedicated section for 100% vegan products. Please check the 'Specifications' tab on individual product pages for specific certifications.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

What is your return policy for opened cosmetics?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.

How do I know which foundation shade is right for me?

We offer a virtual 'Shade Finder' tool on our website. Alternatively, you can upload a photo in natural lighting, and our beauty experts will provide a personalized recommendation via email.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 1 hour of placement by visiting your 'Order History' page or contacting live chat.